FAQ

What are standard check out and check in time?
Check-in time: 2pm Check-out time: 12am
 
Can I have a late check out?
Please contact us directly if your plans call for a delayed check out time.
 
Are baby cots available for the rooms?
Baby cots are available on request. Cots for children under two years old are free.
 
Do you have special facilities and services available for disabled travelers?
Yes, we have rooms specially equipped for travelers with special needs. We guarantee complete access to the hotel and all its services.
The rooms are available on request, with no additional charge, but subject to availability.
 
Do you have non-smoking rooms?
Smoking and no smoking rooms are available. Please state your preference on the online booking form.
 
Does the internet rate include breakfast?
All rates are listed in Euro, and include our American buffet breakfast.
 
Do I have to pay extra taxes?
No, taxes and service charge are included in the internet rate.
 
Cancellation and charges
All bookings made directly from the Quid Trento website can be cancelled with no penalty fee if guests notify the hotel before 6pm of the day preceding the arrival date. Late cancellation fee is equal to the cost of the first night’s stay. These conditions do not apply to special offers. They also do not apply to bookings made through third parties (agencies and tour operators, etc). Please refer to the conditions specified in your contract.
 
Do special offers have a different cancellation policy?
Yes, special offer reservations made and confirmed can’t be modified or cancelled. Once a booking has been made we will charge the total amount on the credit card entered on the booking form.
When booking using any other special offer, please refer to the related cancellation policy.

Does the hotel offer an Internet access?
Yes, WI-FI connection is available throughout the Quid Trento Hotel and Mover Restaurant.
 
What is the charges for the internet connection?
The internet connection is completely free.

Do you have a pet policy?
Guests may bring small pets upon advance booking. Pets are only allowed in guest rooms. Pet fees are 10 Euro per day plus 30 Euro final cleaning costs.